Frequently Asked Questions
Everything you need to know about our premium home fragrances.
What makes Goose Creek candles different from other brands?
Our candles are crafted with high-quality, clean-burning wax and lead-free cotton wicks. We use a high concentration of premium fragrance oils to ensure a long-lasting, room-filling scent experience.
How long will my order take to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer returns or exchanges?
Yes, we want you to love your scent! If you are not satisfied, you can return unused items within 30 days of purchase for a full refund or exchange.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax pool to reach the edges of the jar during the first burn. This usually takes 2-3 hours and prevents 'tunneling' down the center.
Are Goose Creek products safe for pets?
We prioritize safety by using non-toxic ingredients. However, as with any fragrance product, we recommend burning candles in well-ventilated areas and keeping them out of reach of pets.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary by destination.